The STARS facilitator takes workshop participants on "a voyage of discovery" in which management concepts, ideas and examples are explored.
The exploration starts when we ask people about their own perceptions of what they do to get a good result in their job. This grounds the discussion from a personal focus and allows participants to relate the coming 'discoveries' to these personal foci as the exploration proceeds. This foundation is important to ensure that each participant's person concept of quality is expressed.
As the exploration proceeds, the ideas and comments made are noted.
Next we take participants through a discussion of the advantages gained by working in groups or teams 1. This introduces the basics of team culture.
From the four viewpoints discussed (more can be used depending on the group worked with, and the organization's imperatives), the facilitator asks participants to group the collected ideas and comments into 4 or 5 categories.
From there we form teams of participants. Here again a skilled facilitator ensures that the teams formed have a good variety of individuals with differing perceptions and viewpoints, and comprise responsive and quiet people.
Each team is given one category and asked to come up with more ideas (a mini brainstorming session). The facilitator helps teams that stall to overcome any thinking blocks.
The teams are then asked to present their themes. The themes are often similar or the same as covered by the STARS concept.
The facilitator then presents the STARS concept itself and allows for discussion/questions.
The STARS concept is presented in a particular fashion, illustrating each STARS Theme. The overall effect is that the concept is shown as a spiral, culminating in 'Strive for Excellence'.
Notes: 1 We distinguish between groups and teams. Teams are cohesive, cooperative and aimed towards common goal(s), whereas groups may in fact be a random collection of individuals without cohesiveness, cooperation and common goals (for example, all the people on a plane are a group, but rarely a team!).