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© Han van Loon 1996 - 2006
STARS has been designed to continually evolve over time.
By including the Improvement Theme cycle and an explicit Improvement Stage within the basic Personal STARS Theme cycle, it recognizes that evolution is natural and necessary, with Best Practice focused to be beneficial to business and individual users.
STARS started as a conceptual model presented in workshops in response to a need for a more universal, tailorable, teachable concept.
STARS may be seen as a meta model, abstracting management and quality principles into the concept, yet retaining very practical focus Stages.
The STARS Conceptual model has evolved in the Initial STARS workshops and represents the current conceptual model.
The current conceptual model is shown below.
The STARS conceptual model is generic and contains 6 Themes. Each Theme represents one revolution around the STARS model. Each Theme consists of five Stages.
The Themes and Stages are:
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Personal STARS Theme |
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Set Goals |
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Think |
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Act |
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Review |
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Supply Improvements |
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Customer STARS Theme |
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Serve Customer Needs |
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Test Assumptions |
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Assess Alternatives |
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Relate (communicate) |
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Satisfaction assessed |
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Product STARS Theme |
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Select Problem |
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Tasks planned |
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Allocate resources |
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Requirements met |
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Simplify |
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Team STARS Theme |
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Systems approach |
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Teamwork |
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Assign authority |
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Responsibility and commitment |
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Supply support |
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Information STARS Theme |
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Search for Information |
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Track progress |
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Analyze measurements |
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Record and revise |
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Statistics |
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Cultural STARS Theme |
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Set cultural standards |
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Train |
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Assess cultural dimensions |
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Reconcile and reinforce positive behavior |
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Symphonic cooperation |
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Improvement STARS Theme |
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Select improvement opportunities |
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Target setting |
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Alleviate shortcomings |
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Reward success |
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Strive for Excellence |
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The first STARS products were a simple Aide-memoir of the STARS Conceptual model and a PowerPoint presentation used for the workshops.
The next STARS product was a simple spreadsheet for recording the information used and produced in each STARS Stage in the Personal STARS Cycle.
This has evolved into the STARS Webworx tool, a web based tool for virtual and real teams working together on projects. The prototype tool captures the Personal STARS Cycle. It can be expanded to allow multiple projects to be run.