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© Han van Loon 1996 - 2006

Evolving STARS

STARS has been designed to continually evolve over time.

By including the Improvement Theme cycle and an explicit Improvement Stage within the basic Personal STARS Theme cycle, it recognizes that evolution is natural and necessary, with Best Practice focused to be beneficial to business and individual users.

STARS started as a conceptual model presented in workshops in response to a need for a more universal, tailorable, teachable concept.

STARS may be seen as a meta model, abstracting management and quality principles into the concept, yet retaining very practical focus Stages.

Evolving Conceptual Model

The STARS Conceptual model has evolved in the Initial STARS workshops and represents the current conceptual model.

The current conceptual model is shown below.

The STARS conceptual model is generic and contains 6 Themes. Each Theme represents one revolution around the STARS model. Each Theme consists of five Stages.

The Themes and Stages are:

Personal STARS Theme

 

Set Goals

 

Think

 

Act

 

Review

 

Supply Improvements

 

Customer STARS Theme

 

Serve Customer Needs

 

Test Assumptions

 

Assess Alternatives

 

Relate (communicate)

 

Satisfaction assessed

 

Product STARS Theme

 

Select Problem

 

Tasks planned

 

Allocate resources

 

Requirements met

 

Simplify

 

Team STARS Theme

 

Systems approach

 

Teamwork

 

Assign authority

 

Responsibility and commitment

 

Supply support

 

Information STARS Theme

Search for Information

Track progress

Analyze measurements

Record and revise

Statistics

 

Cultural STARS Theme

 

Set cultural standards

 

Train

 

Assess cultural dimensions

 

Reconcile and reinforce positive behavior

 

Symphonic cooperation

 

Improvement STARS Theme

 

Select improvement opportunities

 

Target setting

 

Alleviate shortcomings

 

Reward success

 

Strive for Excellence

Evolving Products

The first STARS products were a simple Aide-memoir of the STARS Conceptual model and a PowerPoint presentation used for the workshops.

The next STARS product was a simple spreadsheet for recording the information used and produced in each STARS Stage in the Personal STARS Cycle.

This has evolved into the STARS Webworx tool, a web based tool for virtual and real teams working together on projects. The prototype tool captures the Personal STARS Cycle. It can be expanded to allow multiple projects to be run.