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The following books on process assessment and improvement will provide readers with all the vital need-to-know facts and guidance to help them improve their organization.
Process Assessment and Improvement A practical guide for managers, quality professionals and assessors
Han van Loon
Contributing authors: Ann Cass - SYNSPACE AG Joachim von Linde - SYNSPACE AG
ISBN 0-387-23182-X e-ISBN 0-387-23183-8
This book provides the reader with a powerful and practical approach to improving their organization through process assessment, combined with people factors such as organizational culture and team based improvement.
The book covers practical implementation aspects of process assessment and improvement, complementing the detailed reference material in the Reference Book that is focused on describing the standard.
The book covers the three major business reasons for process assessment including setting Target Profiles, Process Capability Determination and Process Improvement in chapters 2 to 5. The book provides powerful figures on the costs of poor quality, and the benefits of improvement for organizations involved in software and IT.
The book provides comprehensive improvement programmes and also agile improvement methodologies, grounded in successful practices that have been employed in world class organizations.
Chapters 6 to 8 provide assessors with a standard assessment method and variants, plus how to rate a process up to ISO/IEC 15504 capability level 5.
Chapter 9 describes industry experience using the standard. Useful examples, templates and tools are provided in Annexes.
Process Assessment and ISO/IEC 15504 A Reference Book
Han van Loon
Ann Cass - SYNSPACE AG, Christian Steinmann - HM&S Terry Rout, Angela Tuffley, Bruce Hodgen - SQI
ISBN 0-387-23172-2; e-ISBN 0-387-23173-0
This book provides the reader with a detailed interpretation of the emerging ISO/IEC 15504 Process Assessment Standard. This standard goes beyond quality audits to help you assess how well your organization performs its processes. The book provides detailed guidance for readers on the ISO/IEC process assessment standard. It describes the power and benefits of a process approach, and process assessment. It guides the reader through the various parts of the standard in an understandable and practical manner.
Chapters 1 to 3 introduce the standard and basic concepts of processes and process assessment.
Chapter 4 describes the measurement framework.
Chapters 5 to 7 describe various process reference models, process assessment models and process lifecycle models.
Chapter 7 also includes comparison to agile methodologies, especially Extreme Programming.
Chapter 8 describes requirements for assessors, assessor qualifications and assessment teams. Assessors will find a useful comparison to SEI CMMIŽ and FAA iCMM. Managers will find guidance in selecting and applying process assessment to benefit their organizations.
The book is complemented by the practical guide, which describes the practical application of assessments.
The books provide several improvement methodologies for organizations, with plenty of practical advice.
The books provide detailed advice on ISO/IEC 15504 - the process assessment standard, how to interpret it and apply it in multiple ways. There is detailed guidance for process assessors, improvement specialists, process experts and practitioners, as well as for managers in various roles in the organization. The books will be the first and foremost guide to this new international standard, which was only recently ratified.
The books go well beyond what the standard itself covers to provide useful and important advice to any organization wishing to optimise their way of working, and to assess and help their suppliers.
The books provide a comparison to other well known assessment methods, process lifecycle models and even agile methodologies such as Extreme Programming.
The following are partial excerpts from the book.
I have included cultural assessment and implementation guidance, needed for an organization to adopt a thriving and effective improvement culture. Since organizational culture has various aspects, I provide models that help readers to assess and categorize some of the most important aspects. The first model is an extension of the 'onion skin' model to use more relevant layering.
If you wish to know more, please email me.
Han van Loon